![]() 06:20:59 Internal State changed: Connecting -> Disconnected 06:20:59 Shutting down OpenVPN (hard): success For information about network troubleshooting, see Windows Help Reason: The network location cannot be reached. ![]() 06:20:59 Attempted to restore 0 adapters. 06:20:59 Couldn't Connect: The network location cannot be reached. 06:20:59 Internal State changing: Connecting -> Disconnected Here are some error messages in my log that may help: How can I resolve these connection issues? I opened this to the forum to receive feedback, see if anyone else has had these problems, and if anyone has found useful solutions. How can I stop everything online from working if my VPN connection stops working? I don't want anything traced back to my IP address or personal wifi. If so, this is a huge violation of my privacy and I am very concerned. I don't know if my ISP requested this information or if is sending information to them. It includes an email address isp).com with my provider and i have confirmed that this is a valid email address that my provider uses. Third, in the connection log, there is information detailing my IP address, my ISP, and "% This query was served by the APNIC Whois Service version 1.88.15-46 (WHOIS-UK3)" I have already sent a support ticket online, but there is no ticket number or any identification in the automated email. During the scanning process, it crashes at " sending 93%" and the error message "an error occurred during the ticket submission. ![]() I want to include the logs and system diagnoses in a report to determine the root cause for my issues and for the software to run an advanced diagnostics test to determine what is wrong. The second, is the issue with sending information to support. I am very concerned that this system is not working properly and I have paid a lot of money and put a lot of trust into this software. I have selected the kill switch option, but the internet pages still load after the VPN has disconnected, which means during that time, there are logs of my usage connected to my real IP address. I have been having this issue for at least 2 weeks every time I use the VPN software. This is very dangerous when I have no idea how long my internet usage can be traced back to my actual IP address. Now that I'm paranoid about it, I keep checking every 10-20 minutes to see if it is siill connected. But I have no way of knowing the actual amount of time because I don't receive a notification that it has disconnected. Sometimes this happens after 5-10 minutes of connecting and other times after hours of using the same vpn. As I said, I have tried multiple different countries with the same issue. So I have to close the software and reboot it to reconnect. I will randomly check the VPN and see that it has disconnected and is trying to reconnect, but is having trouble loading. So I have no idea how long I have been kicked out for. I am randomly kicked off the VPN without any notification. I choose different countries and still run into the same issue. The first issue, which prompted my need to contact support is : ✅ Choose apps which using VPN (Android 5.My current settings under kill switch are: ✅ Large number of servers, high-speed bandwidth Most servers are free to use, you can click the flag and change server as any times as you want. We have built a global VPN network included America, Europe and Asia, and expand to more country soon. Hide me VPN encrypts your Internet connection so that third parties can’t track your online activity, making it more secure than a typical proxy, make your Internet's safety and security, especially when you using public free Wi-Fi. Not need any configuration, just simply click one button, you can access the Internet securely and anonymously. Hide me VPN Secure VPN is a lightning-fast app provide free VPN service.
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